Dux Hot Water — Point Of Interest in Moss Vale

Reviews of Dux Hot Water

• Lauren

  Added 2016.07.01

  Just called regarding a problem with an old Dux unit and i found the service to be great and super helpful. We have Dux units at all our properties and they all function great and when they don't are fixed quickly.
• Ashley

  Added 2016.03.18

  Gas hot water system failed after 17 months. Turns out the massive 10 year warranty is only for the tank, not the complete unit called a Hot Water Tank but the thing inside the hot water tank called the tank, the rest of it is only 1 year. Well DUX, See you at NCATl, I am exercising my right under the Australia Consumer Rights Legislation. How long is a hot water tank meant to last, certainly not less than 10 years.
• Nathan

  Added 2015.09.11

  To the respondent below.
• Ethan

  Added 2014.12.11

  Do you think Dux's firm stance on a 12 month warranty for all parts except the tank will pass the acceptable durability test of the Australian Consumer Law?
• Jack

  Added 2014.06.14

  Dux hot water system is very Problematic system. System won’t work after warranty period(12 months). i had from from beginning. Very bad customer support. They are saying I am unlucky person to get faulty system and I need pay the repair cost.
• Ashley

  Added 2014.06.05

  my experience with installing a prodigy 4 gas hw htr ,when removing old prodigy 3 heater no problem when i came to install new heater low and behold some idiot at dux has decided to make this heater with left connections only (dux has always had DUALconections )so consequently i had to alter all pipework to make it fit ,costing me money as it was a quote job,it apears that dux is going the way of many manufactures IF IT WORKS CHANGE IT what a dumb attitude i thought dux had more sense?what will their next step be, assemble yourself hot water heaters, ? for peats sake go back to dual handed heaters like you use to make
• Evan

  Added 2013.11.10

  Steer clear of this brand!! Hot water system broke after 18months...they only warrant 12months. Wouldn't even cover the replacement of a part..cost over $300 to have repaired on a system that cost over 1K. Customer service was rude & not interested in helping.
• Alex

  Added 2013.09.25

  I called the 1300 365 116 at 1:52PM on the 14th June 2017. I spoke to your representative that was very firm and completely unsupportive. I was told that the parts and labour warranty is 12 months on all parts except the tank which is 7 or 10 years depending on the model. I have this call logged in my records.
• Anthony

  Added 2013.05.30

  Just to update you further the cost estimate from the plumber is $600 on a gas tank that was installed September 2015 for $1500+
• Cody

  Added 2013.04.04

  I saw other reviews and everyone has same problem. Hence not recommended